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Return Policy

 Return Policy:

  • Return Window:
    • You have 30 days from the date of delivery to return items for a full refund or exchange. Items must be unused, in their original condition, and in the original packaging. 
  • Return Process:
    • To initiate a return, please contact our customer service team at Info@arsaybeirut.com with your order number and reason for return. We will provide you with a return shipping label and instructions.
  • Refunds:
    • Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.
  • Are the ashtrays resistant to heat and scratches?
    • Yes, both the stainless steel and marble components are heat-resistant and designed to withstand regular use. However, we recommend handling with care to prevent scratches.
  • Exchanges:
    • If you would like to exchange an item, please follow the return process and place a new order for the desired item. Return shipping for exchanges is free.
  • Damaged or Incorrect Items:
    • If you receive a damaged or incorrect item, please contact us immediately at Info@arsaybeirut.com. We will arrange for a replacement or refund, including return shipping costs.
  • Non-Returnable Items:
    • Certain items, such as personalized products or clearance items, are not eligible for return. Please review the product description for return eligibility.
  • International Returns:
    • For international orders, return shipping costs are the responsibility of the customer. Customs duties and taxes are non-refundable.
  • Contact Us:
    • If you have any questions or need assistance with a return, please reach out to our customer service team at Info@arsaybeirut.com.